Returns & Refunds Policy

Last Updated: June 2026

1. Return Policy

1.1 Return Window

Return Window: 5 days from the date of delivery

ARC Print accepts return requests within 5 days from the date of delivery. Return requests submitted after 5 days of delivery will not be accepted under any circumstances.

1.2 Eligibility — When You Can Request a Return

You are eligible to request a return only under the following conditions:

  • The printed product has visible quality issues or printing defects that do not match your approved design
  • The item received does not match your approved design as submitted at the time of ordering
  • The ordered product arrived damaged due to transit or packaging failure

1.3 Non-Returnable Items

Returns will not be accepted in the following cases:

  • Products that have been correctly printed matching the customer's approved design — even if the approved design contained errors made by the customer
  • Orders where the return request is raised after 5 days from the date of delivery
  • Products that have been used, washed, worn, or altered after delivery
  • Custom printed products where the customer approved a design proof before printing
  • Orders cancelled after printing has commenced

Important: All products on ARC Print are custom printed to order based on your approved design. We are unable to accept returns for buyer's remorse or change-of-mind reasons.

1.4 Item Condition Required for Return

To be eligible for a return, products must meet the following conditions:

  • Product must be in its original packaging
  • Product must be unused — except to identify the defect or damage
  • All accessories and components included in the original delivery must be returned
  • Clear photographic evidence of the defect or damage must be provided when raising the return request

1.5 Return Method

Return Method: By courier or post only

ARC Print does not accept in-person returns at any location. All products must be shipped back to our facility via a trackable courier or postal service. ARC Print is not responsible for products lost or damaged during return shipping.

1.6 Return Shipping Cost

Return Shipping Cost: Paid by the customer

Restocking Fee: None

The cost of returning the product to ARC Print is the responsibility of the customer. ARC Print does not arrange reverse pickup and will not reimburse courier or shipping charges. We recommend using a trackable courier service.

1.7 Return Address

Please ship all return products to the following address:

ARC Document Solutions India

Survey No. 62, Kusha Building, 3, Tank Bund Rd,

Balaji Gardens Layout, Gottigere, Bengaluru,560083

Karnataka, India

1.8 How to Raise a Return Request

To initiate a return, follow these steps within 5 days of delivery:

  1. Contact us by phone at +91 6292 22 33 22 or by email at support@arcprint.in
  2. Provide your Order ID
  3. Upload clear photographs showing the defect, damage, or incorrect print
  4. Our customer support team will review your request within 2 business days
  5. If approved, ship the product to our return address using a trackable courier
  6. Once received and inspected, a replacement or refund will be initiated

2. Refund Policy

2.1 When a Refund is Issued

ARC Print takes full responsibility for print quality, accuracy, and delivery condition. Refunds are issued only when replacement of the defective or damaged product is not possible.

A refund will be considered under the following circumstances:

  • The product has a confirmed printing defect or quality issue
  • The product received does not match the approved design
  • The product was damaged in transit and a replacement is not feasible
  • The replacement product cannot be delivered within a reasonable timeframe

2.2 Non-Refundable Scenarios

Refunds will not be issued in the following cases:

  • Products correctly printed matching the customer's approved design
  • Return requests raised after 5 days from the date of delivery
  • Products damaged due to customer misuse, washing, or alteration after delivery
  • Orders where the customer approved a design proof containing errors

2.3 Refund Method

Refund Method: Original payment method only

All refunds will be credited to the same payment method used for the original purchase:

  • Credit card — refunded to the same credit card
  • Debit card — refunded to the same debit card
  • UPI — refunded to the originating UPI account
  • Net banking — refunded to the originating bank account
  • Wallet — refunded to the same wallet

ARC Print does not offer store credit or cash refunds.

2.4 Refund Processing Time

Refund Processing Time: 7 to 10 business days from the date of return approval

Once your return is approved and the product is received at our facility, the refund will be processed within 7 to 10 business days. The time for the amount to reflect in your account depends on your bank or payment provider.

On your request, ARC Print will provide the Acquirer Reference Number (ARN) or Unique Transaction Reference Number (UTR) as proof of refund initiation.

2.5 Replacement Policy

Replacement Timeline: 5 to 7 working days from return approval

Where possible, ARC Print will offer a replacement product rather than a refund. Replacement products will be reprinted and delivered to the original delivery address at no additional cost.

3. Contact Us

For return or refund queries, contact our customer support team:

Phone: +91 6292 22 33 22

Email: support@arcprint.in

Support Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST

Return requests submitted by email must include your Order ID and photographs of the issue.